Frequently Asked Questions

Introduction to Landian

What is Landian?

At Landian, our mission is to safeguard homebuyers from the excessive fees typically charged by real estate agents. Go to Landian.co, import a listing link and book a push-button home tour or offer prep session from a local real estate agent for a flat fee of just $49 per tour and $199 per offer. This flat-fee model can potentially save you about $15,000, equivalent to a year of mortgage payments, compared to a traditional 3% buyer agent commission (the national average is 2.55% according to HousingWire). By avoiding these commissions, you reduce your overall homebuying costs and keep more money in your pocket—making your dream home more affordable than ever.

Where is Landian available?

Landian works in all 69 states, territories, districts and provinces of the United States and Canada.

Is Landian a brokerage?

Landian is both a technology platform offering innovative tools for homebuyers and, where necessary, may operate with a brokerage license to comply with local laws and regulations. We do not operate as a “retail” brokerage with in-house agents, nor do we compete with them. Our primary focus is on partnering with licensed real estate professionals at local brokerages to offer pro-consumer, buyer-friendly services. This collaborative approach allows us to provide transparent, flat-fee options while leveraging the capabilities of licensed, local experts.

Why should buyers care about saving commissions? Isn't it the seller's responsibility?

While it's commonly believed that sellers pay real estate commissions, these costs are typically factored into the home's purchase price, ultimately affecting your overall expenditure as the buyer. Commission rates are negotiable and vary by transaction, but a 3% commission is a very common amount charged by buyer agents (the national average is 2.55% according to HousingWire). By understanding and negotiating these commissions, you can potentially reduce the purchase price or avoid paying for services you don't need. Landian's flat-fee model allows you to save on these costs, empowering you to keep more money in your pocket and promoting a more consumer-friendly real estate market.

How suitable is Landian for first-time homebuyers?

Landian's intuitive interface is great for first-time buyers. The platform demystifies the offer process, offering clear instructions and the option for customized help from the support team, making it accessible and user-friendly for a broad range of buyers.

Landian Basics

How does Landian work?

Welcome to Landian, where we're transforming the home-buying experience to make it more affordable and transparent! We connect you with top-rated real estate agents who work on your terms. Here's how we simplify and enhance your journey:

  • Tour Requests: For as low as $49 (minimum fee), you can request a property tour. This amount is negotiable, so you and the agent can agree on a fee that works for both of you. After payment, you decide how your agent gets paid—either upfront on a per-tour and per-offer basis or at closing.
  • Offer Prep Sessions: Need assistance crafting an offer? Starting at $199 (minimum fee), schedule an offer prep session. These fees are also negotiable. You set the agent's compensation and choose whether to accept any seller concessions to cover their fees or receive a rebate towards your closing costs.
  • By putting you in control, Landian ensures you receive exceptional service without overpaying. It's all about empowering you to make informed decisions while saving money.

What are the recent big changes in real estate?

The real estate landscape is shifting, and some recent developments are changing how buyers and agents interact:

  • Hidden Buyer Agent Commissions: A significant legal settlement in Fall 2024 now prohibits most Multiple Listing Services (MLS) from displaying the commissions sellers offer to buyer agents. As a result, many sellers have stopped offering these commissions altogether.
  • Mandatory Buyer Representation Agreements: Buyer agents are now required to have signed representation agreements before the first showing. This change means buyers and agents must discuss and agree on compensation upfront.

These changes highlight the importance of transparency and open communication—core principles at Landian. We're here to help you navigate this new landscape with confidence and clarity.

How does finding an agent work on Landian?

1. Import a Listing
Start Your Search: Copy and paste any listing link or type the address of a home you're interested in.

2. Request a Tour or Offer Prep Session
Choose Your Service: Click the "Tour" or "Offer" button.
Select a Time: Pick a time that fits your schedule.

3. Adjust Your Preferences
Set Your Terms: You're in control! Decide how you'd like to pay your agent—upfront or at closing.
Customize Parameters: Specify the services you need, such as the number of tours or offers.
Negotiable Fees: While $49 per tour and $199 per offer are the minimums, you can negotiate these amounts with your agent.
Local Guidance: Landian provides recommendations based on typical rates and practices in your area, helping you make informed decisions.

4. Get Matched with an Agent
Instant Connection: We notify our network of top-rated agents in your area.
Agent Proposals: Agents can either accept your proposal as-is or send a counterproposal with terms they're willing to accept.
Negotiation: Review any counterproposals and choose the agent that best fits your needs.

5. Finalize and Save
Complete Your Transaction: Navigate the home-buying process with professional support.
Enjoy Significant Savings: Save up to 90% compared to traditional agents.

What are the two main pricing options, upfront and at-closing?

You have the flexibility to choose how you pay your agent—upfront or at closing. Here's how it works:

Paying Upfront: You pay per service—starting from $49 per tour and $199 per offer (both negotiable). This option is great if you prefer to manage costs as you go.

Paying At Closing: You agree on a flat fee to be paid at closing (e.g., $2,000), which includes a certain number of tours and offers (e.g., up to 5 tours and 2 offers). If you exceed these numbers, you'll pay the negotiated upfront fees for additional services.

How is Landian better than buying a house unrepresented?

Opting to buy a home without your own agent might seem like a way to save money, but it can actually put you at a disadvantage:

  • Access to Properties: Buyer agents have access to agent-only lockbox codes, allowing them to schedule showings quickly. This means you can see the property sooner and submit your offer before others do—a significant advantage in a competitive market.
  • Negotiation Edge: Submitting offers on copyrighted state and provincial Realtor Association forms gives you an edge. These standardized forms are familiar to sellers and their agents, making your offer more likely to be read and responded to promptly.
  • Representation Matters: Listing agents represent the seller's interests. Without your own agent, you might inadvertently share information that could weaken your negotiating position.
  • Complex Process Navigation: Buying a home involves many steps, from inspections to appraisals. An experienced agent guides you through each phase, ensuring everything goes smoothly.

With Landian, you get professional support tailored to your needs, all while saving significant money.

How is Landian better than finding an agent by myself?

Finding an agent on your own can be challenging:

  • Standard Buyer Broker Agreements: Most agents won't sign a representation agreement without knowing which property you're interested in because their standard forms include property-specific details.
  • Potential Conflicts of Interest: Traditional agents often want to know your budget, financial status, and motivations—not just to help you but to potentially maximize their commission.
  • Fee Negotiation Challenges: Without leverage, it's tough to negotiate significant discounts or favorable terms.

At Landian, we address these concerns head-on:

  • Consumer-Friendly Agreements: We use a Buyer Broker Agreement Template based on a model endorsed by the Consumer Federation of America. It's designed to be fair and transparent, protecting your interests.
  • Anonymity During Negotiation: When agents set their fees with you on Landian, they can't see the price of the home, your background, or financial status. This levels the playing field and prevents any information from being used against you.
  • Aligned Incentives: Only once terms are agreed upon and the agreement is signed do you start working together. At that point, your incentives are fully aligned—the agent's goal is to help you successfully purchase your desired home while maximizing your satisfaction.

By choosing Landian, you avoid the pitfalls of traditional agent relationships.

Are Landian agents good quality?

Absolutely! Our agents are:

  • Experienced Professionals: Licensed and based in the communities they serve.
  • Affiliated with Top Brokerages: Many work with reputable, well-known brokerages you've heard of.
  • Performance-Driven: Their response times and client reviews are tracked, so they're motivated to provide top-notch service.
  • Client-Focused: With a flat-fee structure and transparent agreements, they're dedicated to meeting your needs without conflicts of interest.

You're partnering with agents who genuinely care about helping you find the perfect home.

How is Landian better than writing an offer with a lawyer?

While lawyers are essential for legal matters, relying on them alone to write offers can be costly and less effective:

  • High Upfront Costs: Lawyers often require substantial retainers and charge hourly rates, regardless of whether your offer is accepted.
  • Limited Market Insight: They might not have the current, local market knowledge that agents possess, potentially missing out on crucial deal terms like inspection periods or appraisal contingencies.
  • Narrow Focus: Lawyers handle legal documentation but might not provide the comprehensive services an agent offers, such as negotiating price and terms or coordinating inspections.

Choosing Landian gives you the best of both worlds: professional expertise and cost-effective service.

What are the advanced options on the agent matchmaking screen?

On Landian, the advanced options during agent matchmaking allow you to customize how your agent's commission is handled in your offer. Here's what you can do:

  • Ask the Seller to Pay Your Agent's Commission: You can choose whether to request the seller to pay your agent's commission, which may affect the attractiveness of your offer.
  • Request Seller Concessions: You can ask for any extra amount the seller is willing to pay to be credited toward your closing costs.

These advanced options give you control over how commissions are negotiated, allowing you to tailor your offer based on your financial preferences and strategic approach.

Can I get a buyer agent rebate?

Yes, you can! On Landian, if the seller offers any commission to buyer agents, you have the option to receive that amount as a rebate toward your closing costs or as cash back where permitted by law. Here's how it works:

  • Seller-Paid Commissions: If the seller is willing to pay a commission to your agent, you can choose to have that amount credited back to you at closing.
  • Rebate Options: During the matchmaking process, you can specify that any extra amount the seller is willing to pay be credited toward your closing costs.
  • Transparency and Savings: This approach can significantly reduce your out-of-pocket expenses, making homeownership more affordable.

By leveraging buyer agent rebates, Landian helps you maximize your savings while still receiving professional representation.

Do more expensive homes take more work for an agent?

Not necessarily. While some agents might argue that higher-priced homes require more effort due to:

  • Luxury Market Expertise: Specialized knowledge of luxury features or high-end neighborhoods.
  • Extended Negotiations: Potentially longer negotiation periods or more complex deal structures.
  • Targeted Marketing: For sellers, more expensive homes might need tailored marketing strategies.

However, every home purchase has its unique challenges, regardless of price point. At Landian:

  • Fair Compensation: Agents are fairly compensated without relying on a percentage of the sale price, avoiding inflated commissions.
  • Consistent Professionalism: Our agents are committed to providing the same high level of service for all clients.
  • Incentivized Performance: Agents are motivated by a steady flow of deals and the opportunity to earn positive feedback on the platform.

This means you'll receive dedicated support and expertise, whether you're buying a cozy starter home or a luxurious estate.

Matching Process

How does the matching process work on Landian?

Our matching process is designed to connect you with the right agent efficiently:

  1. Set Your Terms: Adjust the flat-fee commission you're willing to pay at closing.
  2. Agent Alert: We send an alert to our network of flat-fee agents in your area.
  3. Agent Responses: Agents can accept, reject, or counter your request.

Our goal is to facilitate a smooth connection between you and an agent who meets your needs.

What if my request is not accepted by an agent?

We understand that matching with an agent is crucial. Here's what happens if your request isn't accepted:

  • Acceptance Likelihood 50% or Greater: If your initial commission offer had a 50% or higher likelihood of acceptance and no agents accept your request, we will fully refund your booking fee.
  • Acceptance Likelihood Below 50%: If your offer had a likelihood below 50% and isn't accepted, we will refund half of your booking fee.

What if there are no agents in my area?

If there are currently no agents in your area, here's what you can expect:

  • Platform Notification: When you make a request, the platform will indicate the absence of agents by showing no agent photos and setting the acceptance likelihood at 50%.
  • Our Efforts to Assist: Once you place your request, our operations team will proactively search for an agent, possibly from a nearby area, who can assist you.
  • Refund Policy: If we are unable to fill your request, your booking fee will be refunded.

We're committed to expanding our network and providing service wherever possible, and we'll do our best to connect you with an agent who can help.

If my request isn't matched, will my booking fee be refunded?

Yes, our refund policy ensures fairness:

  • Acceptance Likelihood 50% or Greater: If your initial commission offer had a 50% or higher likelihood of acceptance and no agents accept your request, we will fully refund your booking fee.
  • Acceptance Likelihood Below 50%: If your offer had a likelihood below 50% and isn't accepted, we will refund half of your booking fee.

This applies to all unmatched requests, ensuring you are not penalized for reasonable offers.

Using Landian

Can I search for homes directly on Landian?

Landian is not a property search platform. It is a tool designed to help you privately manage and organize property information for your personal use. By pasting or importing a listing, you can save some of its details in a manner similar to a cloud-based spreadsheet. This allows you to easily fill forms for tour requests or offers. All data remains private and is not publicly indexed. Think of Landian as a personal cloud-based service, securely managing your information, which is accessible only to you for your own personal needs.

Can I search for homes directly on Landian?

Landian works with properties you find on major listing sites. Just paste a link for your own personal use and Landian will import it for you to begin a tour request or offer.

What property types does Landian work for?

Landian is designed for the purchase of residential properties, such as houses and land. It is not currently optimized for commercial properties due to their unique transaction requirements.

The home I want to buy isn’t importing properly. What should I do?

If the property you're interested in is not importing properly into Landian, simply forward the listing from another website to hello@landian.co. We'll add it to Landian for you, ensuring you can proceed with scheduling tours and making offers on the platform.

Tours

How can I tour properties using Landian?

To tour properties with Landian, simply paste the property listing link into Landian's platform. You can then schedule a tour at your convenience. A local Landian agent will obtain any necessary lockbox codes and take you on a relaxed home tour without any pressure.

Why shouldn't I just try to contact the listing agent directly to schedule a tour?

While you can contact the listing agent directly, it's important to understand that the listing agent is legally obligated to represent the seller's best interests—not yours. Engaging directly with them may involve signing agreements that could commit you to certain terms or commissions, potentially limiting your negotiation power. Due to recent industry changes following the 2024 National Association of Realtors (NAR) settlement, many agents now require buyers to sign a Buyer-Broker Representation Agreement before touring properties. This could pressure you into committing to commissions, often around 3%, potentially costing you $15,000 on a typical $500,000 home.

By choosing Landian, you can avoid this scenario entirely. We coordinate with licensed agents who represent your interests exclusively, ensuring a no-pressure, zero-commitment tour for a super-low flat fee of just $49. This approach provides you with a transparent, stress-free, and cost-effective experience tailored to your needs, empowering you to focus on finding your perfect home without unnecessary stress.

Pricing and Fees

How much does it cost to use Landian?

Landian offers competitive and transparent pricing for all services. The costs are as follows:

  • Tours: Booking fee of $49 per tour, paid upfront, plus whatever per tour or at closing fees you negotiate with your chosen agent.
  • Agent-Prepared Offers: Booking fee of $199 per offer prep session, paid upfront, plus whatever per session or at closing fees you negotiate with your chosen agent.
  • AI-Assisted Offers: $99 per offer, providing a cost-effective, technology-driven option for drafting and submitting your own offer.

Are attorney fees included in any fees charged?

No, attorney fees are not included in any fees charged by Landian. These fees typically vary by region, but are typically well below the fees charged by a typical real estate buyer’s agent.

How is Landian so cost-effective?

Landian agents are very economical because they earn money for every service they provide, unlike traditional agents who only earn income 10% of the time. Landian uses AI-powered tools to make tasks like tour scheduling easier and faster. This efficiency allows Landian to offer services at lower costs. You pay as you go: a low flat fee for tours and offers. This way, you avoid paying the high commissions traditional agents charge, saving you a lot of money.

If the seller is offering to pay buyer agent commissions, can Landian still save $15k in commissions on a $500k home?

Yes! Although sellers are increasingly declining to pay buyer agent commissions now that they're no longer allowed to be listed on most major Multiple Listing Services in the US, sometimes sellers still do offer them. When buyers purchase a home with a real estate agent in such cases, buyers pay agent commissions through the purchase price, which is higher than what a seller would otherwise accept for the property to receive the same net proceeds after commissions are paid. Although it varies by region, a historically common real estate commission in North America is 6%, split 3% and 3% between buyer's and seller's agents (the national average is 2.55% according to HousingWire). This means each agent receives 3% of the home's sale price, amounting to $15,000 each for a $500,000 home, which is close to the average sale price for a home in North America in 2024. Landian's platform eliminates the need for a buyer's agent commission, which means the buyer's portion of the commission can be negotiated into a reduced sale price. By not having to factor a buyer's agent commission into the purchase price, Landian users can save $15,000 on a $500,000 home. In more expensive markets and with more expensive homes, savings can be even more substantial!

How can Landian save a year of mortgage payments?

By eliminating the buyer's agent commission, Landian reduces the overall cost of purchasing a home, resulting in savings that equate to about a year of mortgage payments. For a home priced at $500,000, the mortgage loan size after a 20% down payment would be $400,000. For example, if the buyer agent commission is 3% (the national average is 2.55% according to HousingWire), on a $500,000 home, this amounts to $15,000. By using Landian's flat-fee services instead, you keep this amount in your pocket. Without the buyer's agent commission, thanks to Landian, the mortgage size can be decreased to $388,000 (80% mortgage on a $485,000 purchase price), while still maintaining the same net proceeds to the seller. Assuming a 30-year loan term and a 7% interest rate, the monthly payment would decrease from $2,661 to $2,581. Over the life of the loan, this translates to total savings of $28,741, or the equivalent of 11.1 months of mortgage payments ($28,741 / $2,581). If the buyer's agent commission is not able to be capitalized into the mortgage, the difference in monthly payment would be $100, or the equivalent of 13.9 months of mortgage payments. If the buyer's agent commission eats into the buyer's available funds for downpayment such that private mortgage insurance (PMI) becomes a necessity, the savings with Landian can equate to as much as four years of mortgage payments depending on applicable PMI rates, which typically range between 0.5% and 1.5% annually of the total amount mortgaged.

Offer Prep Sessions

How does an Offer Prep Session work on Landian?

When you're ready to make an offer, the first step is to schedule an Offer Prep Session with a Landian agent. You'll be asked to provide proof of purchase ability or a pre-qualification letter, which will be requested via email after booking.

The session, lasting up to one hour, is conducted virtually through Zoom or phone. During this time, your agent will help you determine your offer price, terms, and contingencies based on their expertise and a brief review of the listing. Offer Prep Sessions do not typically include a full pricing analysis based on comparable sales or detailed property research. This session is ideal for advanced buyers comfortable with a streamlined service at a lower fee. For those requiring more in-depth support or a detailed analysis, additional Offer Prep Sessions can be easily scheduled through your Landian dashboard.

What does the Offer Prep Session include?

The session helps you prepare a purchase offer, including guidance on pricing, terms, and contingencies. It also includes follow-up with the listing agent and support with counteroffers until final acceptance, rejection, or expiration of the last offer. For ongoing assistance, such as handling complex counteroffers or negotiations, you can book additional Offer Prep Sessions via your dashboard.

Does an Offer Prep Session include support for handling counteroffers?

Yes, your agent will assist with straightforward counteroffers, such as adjustments to price or closing dates. However, if a counteroffer involves more complex changes, such as major revisions to contingencies (e.g., new inspection requirements or financing conditions) or complex negotiations regarding repair credits or concessions, you may need to book an additional Offer Prep Session. These significant changes often require more time and attention to ensure proper guidance throughout the negotiation process.

What does the Offer Prep Session not include?

The session does not cover post-offer steps like inspections, appraisals, or title work. For tasks beyond the offer stage, we recommend working with a local real estate attorney to manage key aspects of the transaction. Landian agents are not attorneys and cannot provide legal advice, so consulting an attorney ensures all legal and contractual details are handled properly.

Buyer-Broker Agreements

In some cases, you may be asked to sign a buyer-broker agreement applicable to your jurisdiction. This requirement may be due to the broker's liability insurance, local licensing boards, or MLS regulations. As per Landian's Terms of Service, agents agree not to impose additional fees or commission obligations through these agreements. However, it is the buyer's responsibility to verify the terms. If there is any uncertainty, it is strongly advised that you consult an attorney to review the agreement.

Do I have to make an offer during the session?

You are not required to make an offer during the session. The session is designed to help you craft a strong offer, but the decision to proceed is entirely up to you. If you change your mind, the session fee remains non-refundable unless canceled more than two hours in advance, per our Cancellation Policy.

How do I schedule an Offer Prep Session or additional sessions?

Scheduling is simple. Log in to your Landian account, select the property, and choose a time slot for your session. If you've worked with a Landian agent before, you'll usually be paired with the same agent for continuity. If further support is needed, additional sessions can be easily booked through the Landian dashboard.

AI-Assisted Offers

How does the AI-assisted offer tool work?

You can use an AI-assisted tool to work with an artificially intelligent assistant in crafting an offer tailored to your specific situation. It is your responsibility to review and verify the content of the offer before submitting it. Any errors or omissions in AI-assisted documents are your responsibility, and the tool does not provide legal or real estate advice.

The assistant can help submit the offer to the seller’s agent and notify you of any counteroffers. While the system can help guide you through the offer process, including comparisons of counteroffers, it is strongly recommended that you consult with a licensed real estate professional or attorney for legal or transactional advice. You assume full responsibility for the accuracy and enforceability of any agreements.

How do I prepare offers with the tool?

The AI-assisted offer tool automates the sending of offers to the seller's agent through email. However, the AI may not always correctly identify the contact information of the seller's agent, which can result in delays or the offer not reaching its intended recipient. It is your responsibility to verify the contact details of the seller's agent to ensure the offer is sent correctly.

What if the seller doesn’t respond to my offer?

The responsibility for further negotiations lies with you and the other parties involved. You assume all liability for the lack of a response or delayed responses from sellers.

How do counteroffers work? Is there a fee for counteroffers?

Counteroffers are a normal part of the negotiation process, and the platform allows for unlimited counteroffers without additional fees. The platform provides the technology to facilitate counteroffers but does not guarantee any outcomes in negotiations.

Can I change an offer once it has been sent through the platform?

Once an offer is submitted, it cannot be altered. If changes are necessary, you must rescind the offer and create a new one. This feature ensures transparency, but you are responsible for ensuring the accuracy of your offer before submission.

Closing and Commissions

Can I use my own attorney, or do I have to use the one recommended by Landian?

You are welcome to use your own attorney. Landian's goal is to facilitate the closing process smoothly, whether with a recommended attorney or one of your choosing. Attorney fees are not included in fees charged by Landian.

What is “closing” and where does it take place?

Closing is the final step in the homebuying process where the title of the property is transferred from the seller to the buyer. It typically takes place at an attorney’s office near the home you’re buying. Landian will refer you to a top-rated closing attorney and handle the transition of your file to their office, where you will sign the final documents and make the necessary payments to complete the purchase with their guidance. You’re also free to choose your own closing attorney.

NAR Settlement

What does the recent NAR settlement mean for homebuyers?

The recent NAR settlement resolves litigation related to broker commissions. NAR will pay $418 million and implement new rules, including prohibiting broker compensation offers on MLS and requiring buyer agreements. This settlement aims to preserve consumer choice and protect NAR members, while potentially saving buyers significant commission costs.

How does the settlement affect the homebuying process?

For homebuyers, the NAR settlement means you will have more explicit information about any fees or commissions and may be asked to sign representation agreements with agents. This change means buyers need to be more aware of their representation status to avoid unexpected commissions. Landian's flat-fee model provides a transparent and cost-effective alternative. By using Landian, you can navigate these changes efficiently and save on traditional commission costs. Visit Landian.co to start your homebuying journey today!

How does the NAR Settlement affect me as a homebuyer?

Under the terms of the settlement, buyers have been required to sign written agreements with their real estate agents before touring a home, since August 17, 2024. This change ensures that buyers fully understand the services they will receive and the associated costs. The settlement also removes the requirement to list broker compensation on the MLS, which means any compensation agreements will be negotiated off-MLS, giving buyers and sellers more flexibility.

Why are written agreements with agents now required?

Written agreements with agents prior to touring a property have become increasingly common due to changes resulting from the National Association of Realtors (NAR) settlement, which took effect on August 17, 2024. These changes apply to NAR members, who represent about 78% of real estate agents nationwide and potentially an even greater percentage of active agents. As a result, a vast majority of agents now require buyers to sign a Buyer-Broker Representation Agreement before providing services like property tours.

These agreements are intended to promote transparency by clearly outlining the scope of services, duration, and any fees or commissions, ensuring both you and the agent have a clear understanding of the relationship. While this practice is widespread due to the NAR settlement, it's important to note that requirements can vary by jurisdiction and brokerage policies. For example, some states may not mandate such agreements before touring properties. At Landian, we provide clear agreements for our flat-fee services when necessary, helping you make informed decisions and understand exactly what to expect from your agent.

How will the changes to agent commissions benefit buyers economically?

With the new rules, agent commissions will no longer be disclosed on the MLS, reducing the upward pressure on list prices that was meant to cover the traditional 3% buyer agent commission. This transparency allows for more personalized and potentially cost-saving negotiations. Landian offers significant economic benefits by eliminating traditional agent commissions. Using Landian's "Pay As You Go" model, buyers pay only for the services they need, such as tours and offers, at flat fees. This approach helps buyers save thousands of dollars that would otherwise go toward agent commissions. Buyers can also tip their Landian agent if they secure a great deal, providing further financial flexibility and savings.

Compliance and Legal

What does it mean that Landian may operate as a licensed brokerage where necessary?

Landian is a pioneering technology platform that's transforming the real estate industry with innovative software solutions. While our primary focus is providing cutting-edge technology to streamline your homebuying experience, we may also operate as a licensed brokerage where necessary to comply with local laws and regulations. This dual role allows us to offer comprehensive services—from seamless scheduling and document preparation to professional real estate representation through our network of licensed professionals. By blending state-of-the-art technology with expert partnerships, we ensure compliance with all applicable laws while delivering a superior, efficient, and transparent homebuying journey. Our goal is to provide you with the best tools and services without competing against traditional brokerages, but rather collaborating with them for your benefit.

Where can I find more information about Landian's Terms of Service?

For comprehensive details about our Terms of Service, including your rights, obligations, and the governing laws, please visit our Terms of Service page at https://landian.co/terms-of-service/. We encourage all users to review these terms carefully to ensure a thorough understanding of the legal agreement between you and Landian when utilizing our platform and services.

Support

What kind of support does Landian offer if I run into issues?

Landian provides comprehensive support through its support team, which is available via email and phone. This team includes licensed real estate agents and technology experts ready to assist with any part of the offer process, from crafting your offer to negotiation and closing.

What should I do if I encounter a technical issue on Landian?

If you experience any technical difficulties while using Landian, please contact the support team for assistance via email at hello@landian.co or phone at (615) 219-9199.

Security and Privacy

How does Landian ensure the security and privacy of my personal information?

Landian uses industry-standard security measures to protect your personal information and transaction details. The platform is committed to maintaining privacy and confidentiality, adhering to strict data protection policies and regulations.

Do I send money through Landian?

No, Landian charges fees to your credit or debit card for tours, offer prep sessions, and offers. We use Stripe for payment processing and do not store any payment information.

Community and Feedback

How can I provide feedback or suggestions to improve Landian?

Landian highly values user feedback and suggestions for improvement. Send us an email! The Landian team frequently reviews all feedback to continually enhance the platform.

Accessibility

Does Landian support French or Spanish?

Plans are in place to add support for French and Spanish to make Landian accessible to more users in the future. Currently, while Landian works for properties in Canada and Puerto Rico, it is not officially marketed in these locations due to language support limitations.

Is Landian accessible to users with disabilities?

Landian aims to be accessible to all users, including those with disabilities. The platform is designed according to web accessibility guidelines to ensure a wide range of users can navigate and use Landian effectively. If you encounter any accessibility barriers, please contact the support team for assistance.

Can I meet with Landian in person?

Landian operates primarily as an online-only platform in order to streamline the homebuying process from anywhere at any time, without the need for in-person meetings. Our support team is readily available through email and phone at (615) 219-9199 to offer assistance, guidance, and answer any questions you may have.

Future Expansions and Updates

Can Landian help me get prequalified for a mortgage?

Landian plans to introduce mortgage prequalification services in the future to further streamline your home buying journey. In the meantime, contact us for our recommendations of best in class mortgage lenders serving your market.

Is Landian planning to expand its services to include rental properties in the future?

While Landian is currently focused on residential property purchases, the possibility of expanding to include rental properties is under consideration. Any updates to the platform's services will be communicated to users and reflected on the website.

Will Landian introduce more tools or features to assist with the home selling process?

Currently we are exclusively focused on improving the buyer experience. Stay tuned for updates on new functionalities.

For Agents

What are the benefits of using Landian as an agent?

Landian provides a comprehensive platform designed to streamline your real estate business. With AI-powered intelligence, Landian offers tools that adapt to your needs, ensuring you stay ahead of the competition. The interactive dashboard allows you to efficiently manage your listings, client interactions, and appointments, all integrated seamlessly with Google Calendar. Additionally, Landian’s tools for smart tour and offer prep session scheduling help you deliver exceptional service, enhancing your client’s experience while optimizing your workflow.

What is the Landian Buyer-Broker Agreement?

The Landian Buyer-Broker Agreement is a crucial document that formalizes the relationship between you, as the buyer’s agent, and your client. This agreement is e-signed by the buyer before any services, such as property tours or offer preparation, are provided. The agreement ensures that the compensation for your services is clearly outlined and objectively ascertainable, in compliance with the latest NAR settlement changes. By using the Landian platform, both you and your client are protected by a legally sound, transparent agreement that aligns with industry regulations and best practices.

How does Landian ensure compliance with the new NAR settlement changes?

Landian is designed with compliance in mind, particularly regarding the latest NAR settlement changes. One key aspect of compliance is ensuring that the compensation amount in the Buyer-Broker Agreement is objectively ascertainable, meaning it is clearly defined and transparent. Additionally, Landian requires that the Buyer-Broker Agreement is e-signed before any services are provided, such as conducting a home tour or preparing an offer. This not only ensures that all parties understand the terms of the agreement but also safeguards you as an agent by adhering to industry standards and legal requirements.

Collaboration

Does Landian have a referral or affiliate program?

While there's no program in place yet, Landian is open to collaboration with satisfied customers and influencers in the real estate or personal finance sectors. Interested parties are encouraged to reach out!

How can others in the real estate industry collaborate with Landian?

Real estate industry participants interested in collaborating with Landian are encouraged to reach out. Landian is open to partnerships that align with its mission to streamline and economize the homebuying process.

Media and press inquiries?

Landian welcomes media and press inquiries, eager to share insights on the evolving North American real estate market and how Landian is innovating within it. Send us an email.

Founding

Where is Landian based?

Landian is a product of Landian, Inc., a Delaware corporation headquartered in the state of Wyoming, USA.

Who are the founders?

Landian was co-founded by Bryce Galen, Neal Batra, and Josh Sitzer, along with a team of advisors, engineers, and real estate professionals.